Thanks for attending the ADHD in Middle School Summit! We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when thousands of people are attending an epic online event like this.
1. Before opening a ticket, please review the following Frequently Asked Questions.
2. If your question is not answered, please submit a Customer Support ticket at the bottom of this page.
– Adrien & Team
I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?
I accidentally clicked the "Add to Cart" button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?
Yup, just go ahead and fill out the form below and we'll take care of it right away. Be sure to enter your full name and the email address you used when you purchased so we can find your order. Thanks!
I entered my username and password for my members area account and was unable to log in. What's the deal?
Please reach out to us with the full name and the email address you used when you purchased so we can find your order, and also provide us with an alternative email address we can use to create a new account for you if necessary.
Help! I can't get the videos to play or they are skipping/playing slowly…
This support system is intended to address technical issues and concerns for the ADHD in Middle School Summit online event itself. We encourage you to reach out directly to the speaker who is most relevant to your question via their established communication channels. We are unable to answer any specific ADHD in Middle School related questions through this system. Thank you.
Thanks for reading! If you still need our help, please submit a ticket by opening the chat icon in the bottom right of the screen, and sending us a detailed message explaining what you need help with. We’ll get back to you as soon as we can. Promise!
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